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Shipments, unless otherwise agreed, will be made by transporters defined by La Via dell'Incenso. Should the product be unavailable and / or out of stock, La Via dell'Incenso will promptly notify the customer by proposing the waiting for the ordered quantity or a different product, but with equivalent characteristics, with the customer's right not to accept this new product and to cancel the order or request a credit note.

In the hypothesis that the carrier is in charge for any reason by the customer, La Via dell'Incenso will not be responsible for the loss and / or breakdown of the product from the moment of delivery of the goods to the carrier. In any case, La Via dell'Incenso cannot be held responsible for deficiencies and / or omissions put in place by the carriers.
The goods travel, unless otherwise agreed, at the customer's expense and risk. The Via dell'Incenso, where possible, will do everything to assist the customer in case of problems trying to satisfy their needs.

In the event of damage, it is ESSENTIAL that the customer has signed the courier's receipt with the clause: "CONTROL RESERVE". In the absence of this clause it will not be possible to request any refund from the courier or from the Incense route.


The types of shipping that can be selected are:

For Italy:

-Posta 4 (formerly Priority Post), for parcels weighing no more than 200 grams
-Pick-up at the site (subject to agreed appointment)
-Express courier: GLS 24/48 hours

For abroad:

-Extra Europe: to be agreed with the customer.
-Europe: GLS Europe, cost based on the weight of the goods.

Posta 4 (formerly Priority Mail)

The shipment by Priority Mail is carried out only for orders whose weight does not exceed 200 grams and there are no bulky items (no burner can be shipped with Priority Mail). The payment methods for this type of shipment are exclusively Credit Card or Paypal or Advance Bank Transfer. The Via dell'Incenso reserves the right to change the shipping method, informing the customer at the same time, if there are problems concerning the size or weight. The customer has the right to refuse modifications, in the latter case the order will be canceled and the payment refunded, unless otherwise agreed.

Delivery times are from 3 to 5 days ** directly to the inbox.
** Indicative, as per Poste Italiane website
As no traceability of the package is possible, no guarantee can be provided concerning the shipment, any failure of Poste Italiane cannot be attributed to the Via dell'Incenso.

The choice of this shipping method completely relieves La Via dell'Incenso from any responsibility regarding the delivery and relative times. Responsibility is entirely borne by the customer.

The express courier used is GLS. If the customer has his own trusted courier, the shipment will take place after having agreed times and methods with La Via dell'Incenso. For particularly heavy or bulky packages, shipping must be agreed with the customer.

The goods are shipped prepaid and travel under the carrier's responsibility; in the event that the goods were shipped in port freight, upon indication of the customer, the risk is to be considered at the customer's charge from delivery of the goods to the carrier. Upon receipt of the goods, the customer must verify the integrity of the packages. In the event of damage to the packages, it must check if the goods are damaged and indicate this on the customer's receipt. Even in the presence of intact packaging, the goods must be checked within 7 (seven) days of receipt. In any case it is advisable to accept by always affixing the words "I accept with reservation of control". Any hidden anomalies, must be reported in writing by email, fax or registered letter a.r .. Every report over the aforementioned terms, will not be taken into consideration. For each declaration, the customer assumes full responsibility for what is declared.

For the entire national territory, shipping times are as follows:

-Express courierGLS: 24/48 plus the day of shipment (Saturday, Sunday and holidays excluded) excluding Calabria, Sicily, Sardinia for which another 24 hours are added.

-Posta 4 (ex Priority Mail): 5 working days plus shipping day excluding Saturdays, Sundays and Holidays


If the courier does not find the recipient, the package will be placed in "waiting" in the Courier's competent office and an e-mail with details will be sent to the customer. The customer will have 5 days to unblock the package by requesting the return or to collect it in person. After 5 days, a GIACENZA application will be opened, the costs of which will be borne by the customer (€ 15.00 for practical opening plus € 0.5 per day after another 5 days from the opening of the same)


The "Fermo Deposit" request MUST BE MADE BEFORE SHIPMENT in the order notes. If the recipient requires the "Fermo deposit" to the courier (ie to leave the parcel in place to be able to pick it up in person) at the time of delivery and not before in the order notes, this involves the opening of a storage practice with the related costs to be paid by the customer (€ 15.00 for practical opening plus € 0.5 per day after another 5 days from the opening of the same).



It is possible to pay cash on delivery up to € 500. The contribution for the mark is € 4.40, regardless of the weight of the shipment. In case of impossibility of payment at the time of delivery, a storage procedure will be opened with the costs attached to the customer (€ 15.00 for practical opening plus € 0.5 per day after another 5 days from the opening of the same).


The costs for shipments are calculated by the system based on the weight of the shipment and the method chosen, are displayed in the cart.

-For particular shipments agreements will be made directly with the customer.

-For the Minor Isles there is an additional cost of € 15.00 (Lagoon of Venice, Capri, Ischia, Elba, Giglio, Capraia, Pantelleria, Lampedusa, La Maddalena, Lipari, Ustica, Campione d'Italia, Livigno).

-Scheduled delivery (delivery time booking): € 6.50

-Insurance: € 1.55 (up to € 516.46)


It is possible to request a free sample for orders over € 20.00 indicating which incense you would like to try.


Unless otherwise indicated or special offers, shipping will be free for orders with an amount equal to or greater than € 300.00